FAQ

Welcome to the Studix FAQ page!
Here, you will find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, please don't hesitate to contact our customer service team.

1. What types of products do you sell?
   We offer a wide range of products, including power banks, earphones, and other consumer electronics and accessories. Our catalog is carefully curated to include high-quality and innovative items.

2. Do you ship internationally?
   Yes, we ship to select international destinations. Please check our Shipping Policy for more details on international shipping.

3. How long does it take to process my order?
   Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly extended.

4. How can I track my order?
   Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our website or the carrier's website.

5. What are the shipping costs?
   Shipping costs are calculated based on the weight, dimensions, and destination of your order. We may also offer free shipping promotions for qualifying orders.

6. What is your return policy?
   We accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please visit our Return Policy page for more details and instructions on how to initiate a return.

7. When will I receive my refund?
   All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

8. How can I contact customer service?
   You can reach our customer service team through our Contact Us page. We are available to assist you with any questions or concerns.

9. Do you offer warranties on your products?
   Yes, many of our products come with manufacturer warranties. Warranty details are provided in the product descriptions. If you have any questions about a specific product's warranty, please contact our customer service team.

10. How can I stay updated on new products and promotions?
    Subscribe to our newsletter and follow us on social media to stay informed about the latest products, special offers, and promotions.

11. Can I change or cancel my order after it has been placed?
    If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes.

12. What payment methods do you accept?
    We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed through secure payment gateways to ensure your information is protected.

13. Do you offer gift cards?
    Yes, we offer digital gift cards in various denominations. These can be purchased through our website and are perfect for gifting to friends and family.

14. Are your products authentic?
    Absolutely. We source our products from reputable manufacturers and suppliers to ensure authenticity and quality. We stand behind the products we sell and guarantee their authenticity.

15. What if I receive a damaged or defective product?
    If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in resolving the issue, whether it involves a replacement, repair, or refund.

16. Will I be charged with customs and taxes?
    The prices displayed on our site are tax-free in Euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

17. How can I leave feedback or a review?
    We value your feedback! After receiving your order, you will receive an email invitation to leave a review. You can also leave feedback directly on our website under the product’s page.

If you have any other questions not covered here, please feel free to reach out to us. We're here to help and ensure you have the best shopping experience with Studix.