SHIPPING
Shipping Information
At Studix, we are committed to delivering your orders promptly and efficiently. Please read the information below to understand our shipping policies, options, and procedures.
Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation.
- During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Methods & Delivery Times:
- Standard Shipping: Estimated delivery within 5-12 business days.
- International Shipping: Delivery times vary depending on the destination and shipping method selected.
Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and destination of your order.
- We may offer free shipping promotions for qualifying orders.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your order using the provided tracking number through our website or the carrier's website.
Shipping Restrictions:
- We currently ship within the Netherlands and to select international destinations.
- Certain products may have shipping restrictions due to legal or logistical reasons. Please refer to product descriptions for more information.
Delivery Issues:
- In the event of delivery delays or issues, please contact our customer service team for assistance.
- We will work diligently to resolve any shipping-related issues and ensure a satisfactory shopping experience for you.
Address Accuracy:
- Please ensure that your shipping address is accurate and complete to avoid delivery delays or returns.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Partners:
- We partner with reputable shipping carriers to ensure timely and reliable delivery of your orders.
Shipping Notifications:
- You will receive email notifications at key stages of the shipping process, including order confirmation, shipping confirmation, and delivery confirmation.
Holiday Shipping:
- During holidays or peak seasons, shipping times may be longer than usual due to increased order volumes and carrier delays.
Customs and Taxes:
- The prices displayed on our site are tax-free in Euros, which means you may be liable to pay for duties and taxes once you receive your order.
- Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, determined by your local customs office.
- Payment of these charges and taxes is your responsibility and will not be covered by us.
- We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Contact Us:
If you have any questions or need assistance with your order, please don't hesitate to contact our customer service team:
- Email: info@studix.nl
-
Phone: 0645185094
Available Monday to Friday, 9:00 AM - 6:00 PM (CET)
Thank you for choosing Studix. We look forward to providing you with a seamless shopping experience and timely delivery of your orders.